Very disappointed by this place. Call themselves mechanics but only want to deal with your vehicle if it’s an “easy” fix. Don’t want to put any effort to fix a problem with a vehicle and turned away my vehicle to avoid future warranty (after I payed them $1200 to fix the same issue that they did not fix). Very disappointed by this place, terrible customer service and the person over the phone was very rude. Will be taking all my vehicles as far away from this place in the future and will be letting all my friends and family to stay as far away as well. Edit: First of all it was not months prior it was 9 days later the issue came back after paying for the fix and this was with only driving the vehicle an extra 100km. Why was there no option for a full diagnosis the first time the vehicle came in?? We still payed for a diagnosis but apparently this place wants to squeeze every dollar out of every situation. How can you possibly expect someone to not be upset after spending $1200 to fix THE issue that initially arose to come back after 100km with the same result and finding out that the warranty does not cover this and that they want another payment to do another diagnosis. Stay away from this place.
Its true, we repaired the vehicle for previous issues and replaced the parts months prior to this newer recent incident. While the results were the same the issue was not. The vehicle has a check engine light and was defaulting into limp mode. This can happen for a variety of reasons which is why we prefer to do a full diagnosis to ensure we are fixing the corect issue, not what we think the issue might be. The first issue was related to valve timing the second issue was related to the accelerator pedal, both very important issues and both issues will result in a check engine light and limp mode of the vehicle. Upon the second visit we did a complimentary scan and found a history codes, and the new codes which we then asked the customer for permission to do a full diagnosis (as we always do) but the customer declined the diagnosis, and he just wanted us to fix the issue(s). We do not just ‘fix’ issues we want to make sure we fix THE issue. The mechanic that worked on the vehicle and did the initial first repair scan and second recent scan took the time to explain what was discovered, but the customer was unwilling to still allow a full diagnosis. With that, the customer picked up their vehicle, with no repair work done on the new issue. We felt the customer was not being respectful to our team or our shop so we then politely declined to work with the customer any further. We still wish him well and we hope he finds a solution to the challenges he is having with his vehicle.
- Miller Automotive Repair